Privacy Policy

Last Updated: 01 Nov 2025

This Privacy Policy describes how Intellaris Private Limited ("Company," "we," "our," or "us") collects, uses, stores, shares, and protects information when you access or use LoopSync – One Window, including its browser extension, applications, website, APIs, cloud services, and associated platforms (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must stop using the Service.

1. Definitions

For purposes of this Privacy Policy:

  • "Personal Data" means any information that identifies, relates to, describes, or can reasonably be associated with an individual.
  • "Usage Data" means analytics or technical information automatically collected when interacting with the Service.
  • "Content" means text, code snippets, screenshots, data, documents, or any input you voluntarily provide to the Service.
  • "Process / Processing" refers to any action performed on data, including collection, storage, analysis, transmission, or deletion.

2. Scope

This Privacy Policy applies to all users of LoopSync – One Window, including individuals, teams, and enterprise users, and covers all platforms where the Service is offered.

It does not apply to:

  • Third-party integrations you choose to connect with LoopSync,
  • External websites linked to or from the Service,
  • Data processed independently by third-party AI models not controlled by us.

3. Information We Collect

3.1 Information You Provide

We collect information that you voluntarily submit, including:

Account & Profile Information

  • Name
  • Email address
  • Phone number (optional)
  • Organization details
  • Authentication credentials (securely hashed)

User Content

LoopSync is a cloud-based intelligent framework that captures, analyzes, and processes content, including:

  • Screenshots or on-screen content you choose to capture
  • Text you type or paste
  • Code snippets
  • Documents
  • Tasks, prompts, or queries submitted to the model
  • Metadata relating to captured content

Note: LoopSync's stealth/invisible mode respects all user-triggered actions and does not collect hidden or unauthorized data.

Communication Data

  • Support requests
  • Feedback or surveys
  • Interactions with customer success channels

3.2 Information Automatically Collected

Device & Technical Information

  • IP address
  • Browser type/version
  • Operating system
  • Device identifiers
  • Session logs
  • Crash diagnostics
  • Performance metrics

Usage Data

  • Frequency of feature use
  • API call metadata
  • Interaction timestamps
  • Extension events
  • Model processing statistics

We use cookies, beacons, local storage, and similar technologies to enhance functionality, authentication, and analytics.

3.3 Third-Party Sources

We may receive information from:

  • Authentication providers (e.g., Google OAuth)
  • Payment processors
  • Enterprise administrators
  • Publicly available sources

4. How We Use Your Information

We process data strictly for legitimate, disclosed purposes, including:

4.1 To Provide and Improve the Service

  • Model reasoning, analysis, and content understanding
  • Personalization and performance optimization
  • Training on aggregated, anonymized datasets (unless opted-out)
  • Bug fixes and operational diagnostics

4.2 To Ensure Security

  • Fraud detection
  • Abuse prevention
  • Account integrity verification
  • Unauthorized data access monitoring

4.3 For Communication

  • Service alerts and updates
  • Administrative notices
  • Customer support

4.4 Legal and Compliance Obligations

  • Responding to lawful requests
  • Enforcing terms
  • Preventing violations or harmful behavior

5. Legal Bases for Processing (for GDPR/Global Applicability)

We process Personal Data based on:

  • Consent
  • Contractual necessity
  • Legitimate interests (product improvement, security)
  • Compliance with legal obligations

6. Sharing of Information

We do not sell Personal Data.

We may share your data with:

6.1 Service Providers

Trusted vendors supporting:

  • Hosting (cloud providers)
  • Data storage
  • Analytics
  • Authentication
  • Payment processing

Providers are contractually bound to confidentiality and data protection obligations.

6.2 Third-Party Integrations

If you choose to connect LoopSync with external tools (e.g., GitHub, Notion), data is shared only with your authorization.

6.3 Corporate Transactions

In case of merger, acquisition, restructuring, or asset sale, data may be transferred subject to confidentiality safeguards.

6.4 Legal Requirements

We may disclose data when required by:

  • Court orders
  • Law enforcement
  • Regulatory obligations

Whenever legally permissible, we will notify affected users.

7. Data Retention

We retain Personal Data only as long as necessary for:

  • Providing the Service
  • Meeting legal obligations
  • Resolving disputes
  • Enforcing agreements

Users may request deletion of their data at any time (see Section 10). Content submitted to models is retained in accordance with user settings and plan type.

8. Data Security

We implement industry-standard measures, including:

  • Encryption at rest and in transit
  • Access controls
  • Multi-factor authentication
  • Network isolation
  • Periodic vulnerability assessments

Despite safeguards, no system is 100% secure. Users are encouraged to maintain strong credentials and follow best practices.

9. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence. We ensure adequate protection through:

  • Standard Contractual Clauses
  • Data Processing Agreements
  • Regional compliance certifications

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Delete your data ("Right to be Forgotten")
  • Object to certain processing
  • Restrict processing
  • Withdraw consent
  • Portability of your data
  • Opt-out of non-essential data collection

Requests can be made at:

legal.company@intellaris.co

We respond to verified requests within applicable legal timelines.

11. Children's Privacy

The Service is not intended for individuals under 16 years. We do not knowingly collect data from minors. If you believe that data has been collected inadvertently, contact us for prompt removal.

12. Third-Party Links & AI Models

LoopSync may interact with:

  • Third-party APIs
  • External documentation
  • AI processing models

We are not responsible for data practices of external entities. Users are encouraged to review the privacy terms of such providers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through:

  • Email notifications
  • In-app alerts
  • Website notices

Continued use of the Service constitutes acceptance of the revised policy.

14. Contact Us

For questions, requests, or complaints related to privacy:

INTELLARIS PRIVATE LIMITED

Khaniram Boro Pathghy, Garchuk, Kamrup (Metro), Assam, India - 781035

Email: privacy.onewindow@intellaris.co

Website: www.intellaris.co