Refund Policy

This Refund Policy ("Policy") describes the terms and conditions regarding refunds for subscriptions and purchases of LoopSync – One Window services provided by Intellaris Private Limited ("Company," "we," "our," or "us").

By purchasing our services, you agree to the terms of this Refund Policy. We reserve the right to modify this Policy at any time, and such modifications will be effective immediately upon posting.

1. General Refund Principles

We strive to ensure customer satisfaction with our services. However, due to the nature of digital services, refunds are provided at our discretion and in accordance with this Policy.

2. Subscription Refunds

2.1 Free Trial Period

Users who sign up for a free trial are eligible for a full refund of any charges incurred during the trial period if requested within 7 days of the trial start date, provided no premium features were used beyond the trial limits.

2.2 Monthly Subscriptions

Monthly subscription refunds may be considered within 7 days of the initial charge if:

• The service was not as described
• There was a technical issue that prevented service usage
• The user experienced significant service disruption

2.3 Annual Subscriptions

Annual subscription refunds may be considered within 7 days of the initial charge under the same conditions as monthly subscriptions. After this period, pro-rated refunds may be provided for the remaining unused portion of the subscription.

3. One-Time Purchases

Refunds for one-time purchases (such as add-on features or premium tools) may be considered within 7 days of purchase if the product was not as described or if technical issues prevented its use.

4. Non-Refundable Items

The following are generally non-refundable:

• Services used beyond the trial or refund period
• Custom development or implementation services
• Consulting or support services already rendered
• Fees associated with payment processing
• Domain registration or third-party service fees

5. Refund Process

To request a refund, users must:

• Contact our support team at refunds@loopsync.cloud
• Provide proof of purchase and account information
• Explain the reason for the refund request
• Include any relevant documentation or screenshots

Refund requests will be reviewed within 5-10 business days. Approved refunds will be processed within 30 days of approval.

6. Chargebacks

Initiating a chargeback with your payment provider without first contacting us may result in account suspension or termination. We encourage all users to resolve issues directly with our support team before pursuing chargebacks.

7. Service Credits

In cases where service disruptions occur, we may offer service credits instead of refunds. These credits can be applied to future billing cycles and are determined based on the duration and impact of the service disruption.

8. Enterprise and Custom Agreements

Enterprise customers and those with custom agreements may have different refund terms as outlined in their specific contracts. These terms supersede this general Refund Policy.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated through:

• Email notifications to registered users
• Updates to this page on our website
• In-app notifications when relevant

Continued use of our services after changes constitutes acceptance of the revised Policy.

10. Contact Information

For questions about this Refund Policy or to request a refund:

INTELLARIS PRIVATE LIMITED

Khaniram Boro Pathghy, Garchuk, Kamrup (Metro), Assam, India - 781035

Email: legal.company@intellaris.co

Website: www.intellaris.co